Itunes Problem Downloading Software

Posted By admin On 13.05.21

Try these steps first

Get the latest version of iTunes.
If your device couldn't be restored and you get a message that 'an unknown error occurred [error number],' use these steps.

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If you still see the error, try the steps below.

Choose your error number or message

1, 2, 3, 4, 6, 9, 10, 11, 12, 13, 14, 16, 17
20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37,
40, 53, 56
1002, 1004, 1011, 1012, 1014, 1015
1600, 1601, 1602, 1603, 1604, 1611, 1638,
1643–1650, 1667, 1669, 1671
2001, 2002, 2005, 2006, 2009
3002, 3004, 3013, 3014, 3015, 3194, 3200
4005, 4013, 4014, 4037

'Cellular Update Failed.'
'Apple Pay Not Available on this iPhone.'
'There was a problem downloading the software.'
'The device isn't eligible for the requested build.'
'Invalid response.'
'The required resource can't be found.'

Make sure that your device, Apple, and iTunes can communicate

If you see error 1671, iTunes is downloading necessary software. Wait for the download to finish, then try again. To see how long the download should take, click the down arrow in the upper-right corner of iTunes.

If you see one of the errors below, your computer might not be able to connect to Apple servers or your iPhone, iPad, or iPod touch:

17, 1638, 3014, 3194, 3000, 3002, 3004, 3013, 3014, 3015, 3194, 3200
'There was a problem downloading the software.'
'The device isn't eligible for the requested build.'

Here's what to check:

Make sure that iTunes can communicate with the Apple software-update servers.
Check your third-party security software.

If you see error 4037, iTunes is unable to update your iOS device because it's passcode locked and the device wasn't unlocked for the update or restore. Unlock your device and try again. Learn what to do if you forgot your passcode.

If you still see an error, contact Apple Support.

Cellular Update Failed or Apple Pay Not Available alert

If you see either 'Cellular Update Failed' or 'Apple Pay requires an Update on this iPhone' alert after an update, learn what to do.

Check your security software

If you see error 9, use these steps.
If you see errors 2, 4, 6, or 1611, check your third-party security software. Then check your USB connection.
If you still see an error, contact Apple Support.

Check your USB connections

If you see error 4005, 4013, or 4014, use these steps.

If you see one of the errors below, check your USB connection, USB cable, USB port, or computer:

13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643–1650
2000, 2001, 2002, 2005, 2006, 2009
An error that includes 'invalid response'

Here's what to check. Try again after each step:

Use the USB cable that came with your device. If you don't have it, try a different Apple USB cable.
Switch to a different USB port on your computer. Don't plug into your keyboard.
Switch to a USB port on a different computer.
If you still see the error, check for other USB issues, check your third-party security software, then check your hardware.

If you still see an error, contact Apple Support.

Check your hardware

If you see error 53, use these steps.

If you see one of the errors below, you might have a hardware issue:

1, 3, 10, 11, 12, 13, 14, 16
20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 56
1002, 1004, 1011, 1012, 1014, 1667, 1669

Here's what to check. Try again after each step:

If iTunes is already open, quit and reopen it.
Check your third-party security software.
Make sure that your USB cable, computer, and network are reliable. Then try twice more to restore your iOS device.
Check for outdated or modified software.

If you still see the error, contact Apple Support.

Check for outdated or modified software

If you see error 1015 or a message that 'the required resource can't be found,' your device might have unauthorized iOS modifications (jailbreaking). Or you might be trying to install an earlier version of iOS (downgrading).

To restore your device to the latest version of iOS, use recovery mode.

If you still see an error, contact Apple Support.

[Last Updated: Sep. 13, 2017]

Many Apple users rely on iTunes to back up their iPhone/iPad/iPod data, and there is no doubt that iTunes keeps your iOS data safe to some extent by backing up your iDevice data on computer. However, large majorities of Apple users are complain about kinds of iTunes backup problems like iTunes can't recognize iDevice, an error message pops up and says there is not enough space available on computer etc.

If iTunes failed back up your iPhone/iPad/iPod, the third-party security software might be the cause. What does Security Software mean? It presents any software that provides security for a computer or network such as antivirus software, encryption software, firewall software and spyware removal software. These third-party security software on your computer created by companies other than Apple can prevent iTunes from connecting to Apple servers.

How to Fix the Problem Between iTunes and Third-party Security Software

Before starting, you should:

Problems Between iTunes and Security Software

1. Download the latest version of iTunes. On Windows: Launch iTunes > Go to Help > Check for Updates. On Mac OS X: Launch iTunes > Click iTunes on the left hand corner > Check for Updates. Download the latest version if you don't already have it installed.

2. Make sure that the date, time, and time zone are set correctly on your computer.

3. Check for System Updates for Windows or OS X.

4. Update your security software.

Test your connectivity

Firstly, you should Check your hosts file to make sure that it's not blocking iTunes from communicating with Apple's servers.

If you have problems with AirPlay, Home Sharing, iTunes, or Remote, you should test the connectivity between the computers or devices in your house, please refer to this article for detailed steps. They should be connected to the same network in order to work properly.

Uninstall your security software

If you still have problem with iTunes after testing your connectivity, it might be the security software that interfere with your computer's connection with iTunes.

To solve the problem, it might be necessary to temporarily remove your security software from your computer. Simply moving the security apps to trash doesn't mean that you have uninstalled the apps completely, some app leftovers still stored in your computer. So you might need a cleanup utility to completely remove the security software.

Alternative Backup Solution: Back up Your iPhone/iPad/iPod with AnyTrans

If you have tried the above solutions and iTunes still could not back up your iPhone, iPad or iPod, you can follow this part to back up your iOS data in an easier and quicker way. With the help of AnyTrans, you can freely backup your iPhone, iPad or iPod anytime as you want. It is the best iTunes alternative made to break through the limitation of iTunes. AnyTrans allows you to transfer music, photos, videos, contacts, notes, messages, books, calendar from your iDevice to computer as backup, and you can view these files on your computer anytime you need. In addition, AnyTrans also allows you to backup iDevice to iTunes in just one-click. For those who have more than one iDevice, AnyTrans makes it very easy to transfer data between two iOS devices.

Itunes Is Currently Downloading Software

Back up Your iPhone/iPad/iPod with AnyTrans

Itunes Problem Downloading Software For Iphone

Besides the issue between iTunes and security software, iTunes may also fail to backup iPhone/iPad/iPod due to other reasons. You can refer to the below guides to fix the iTunes backup problems: