Mac App Store Update Stuck
What to do when the Mac App Store shows a different Apple ID for software updates If you have apps downloaded from different accounts, you’re stuck. I also had problems with updating Xcode even after deleting it and trying to install it again via the App Store. For me it helped to switch to the Purchased tab in the App Store and cancelling all the other downloads (by pressing Alt / Option and then clicking Cancel). Then the download of Xcode started, hope this helps!
I opened GarageBand for the first time, to find that most of the loops required me to download the Apple Loops from Software Update. I agreed to this.
The App Store opened and gave me the option to install the update from Updates - I clicked Install and waited for the download to complete. It did, and then the installation began.
About half an hour later, the update is stuck on (Installing - Calculating...) This doesn't seem normal - the last time I installed the Loops, they were done in about ten minutes.
Force quitting and re-opening the App Store doesn't help, nor does a reboot. When I open the App Store, the update is still at the same process.
Is there anything that I could do to get the update to finish installing?
Here is a screenshot of the App Store in this state:
Faiz SaleemFaiz Saleem9 Answers
In an act of desperation, I managed to fix the issue by:
- Deleting /Library/Updates
Doing
in a Terminal session
- Restarting the Mac
The update is re-downloading now.
Interestingly, before I tested these steps, I found the update ready to install in /Library/Updates, however when I tried to install the PKG file, Installer claimed that another installation needed to finish (?). Deleting it and restarting fixed the problem.
Faiz SaleemFaiz Saleem:max_bytes(150000):strip_icc()/001-ipad-recovery-mode-stuck-at-apple-logo-1994540-2e7f3bcaf0de4b089892a189f080a59d.jpg "Store"){kind=logo}
Try deleting the cache located here:
And the prefrences plist, here:
And start the application again. It should have flushed whatever updates that got stuck.
Emil
EmilThis happened to me after updating to the Developer beta of macOS Sierra.For me, the following solution helped.
Delete the downloaded updates:
Kill the software update daemon:
An additional note to analyze AppStore / softwareupdate problems is probably using the Console app or tail to have a look at /var/log/install.log.
Related to Emil's answer, I just wanted to add that I had a similar problem updating xcode. Simply clearing the cache and restarting App Store worked for me.
Mac App Store Stuck Downloading
I have encountered this issue a couple of times, lastly while trying to install Microsoft Word from the Apple Mac Store. The following steps solved the problem for me:
- Close the Apple Mac Store COMPLETELY.
- Wipe the contents of the App Store cache folders. To do so, enter the following in your command line:
- Kill all the processes shown in the Activity Monitor being listed when searching for ‘store’:
- Delete your App Store Preferences and Cookies:
And that's it, just start your App Store normally, and retry to install your app.
P.D.: A reboot may be needed.
P.D.: Don't freak out if the RMs say these files/folders do NOT exist and therefore they can't be deleted, you just are where you wanted to be already
P.D.: I know, I know, some of these commands do not need SUDO rights, but it doesn't hurt to using them either
Had a very similar problem to this - updates stuck on the 'Checking for Updates' spinning icon. Reboot failed to fix problem.
Because I am a newbie, much of what was said above seemed difficult, so I thought I'd just try the one thing I could actually find on my machine, which was to delete:
This step alone seemed to fix things for me.
grg♦I had this problem and I quit the App Store, used Activity Monitor to kill the softwareupdated process, then restarted the App Store and I was able to download again.
An additional note to analyze App Store / software update problems is probably using the Console app or tail to have a look at